To learn more, visit: https://www.morainepark.edu/academics/programs/information-technology-technical-support-specialist/
Program Number: 10-154-4
Associate of Applied Science Degree
Campus: Fond du Lac, West Bend
This program is eligible for financial aid
Do you like figuring things out and helping others? Gain hands-on skills and start working in the field in less than two years with an Information Technology - Technical Support Specialist associate degree from Moraine Park!
About the Program
A career as a technical support specialist balances both IT and customer service. Students in the Information Technology – Technical Support Specialist program provide technical assistance either in person, through email or over the phone. Typical work consists of computer setup, troubleshooting, writing procedures or staffing a help desk.
What You'll Learn
Students in the Information Technology - Technical Support Specialist program gain both theoretical and hands-on training.
Students learn to perform a variety of computer functions such as installing hardware and software, troubleshooting, and providing system and computer maintenance. Graduates of this program have a strong knowledge of common software applications. Students in this program must have strong communication and time management skills and pay strong attention to detail. A Technical Support career may require long work hours and mobility. This program leads toward the A+ certification.
Earn Two Information Technology Degrees at Once!
With an additional 12 credits, students can earn both the Information Technology - Technical Support Specialist and Information Technology - Network Specialist Associate of Applied Science degrees in only five terms (less than two and a half years). Those interested should follow the Dual Degree Information Technology - Network Specialist and Information Technology - Technical Support Specialist program guide.
Earn Three Information Technology Degrees at Once (3-in-3)!
With an additional 30 credits, students can earn the Information Technology – Technical Support Specialist, Information Technology - Network Specialist and Information Technology - Cybersecurity Specialist Associate of Applied Science degrees in only six terms (three degrees within three years!). Students should follow the Triple Degree Information Technology - Cybersecurity Specialist, Information Technology - Network Specialist and Information Technology – Technical Support Specialist program guide.
Transfer Opportunities
Your academic journey can continue at a four-year college or university. Earn your associate degree at Moraine Park and then apply those credits toward a bachelor’s degree. Starting at MPTC makes completing a bachelor’s degree affordable, accessible and convenient. You can go anywhere as MPTC has transfer agreements with colleges and universities both in Wisconsin and throughout the country.
Visit the Transfer to a Four-Year College page for more information on credit transfer agreements between Moraine Park and four-year colleges, both public and private.
Admission Process
Standard Admissions steps details
Credit for Prior Learning
Transform the skills and abilities developed through previous experience into college credit through MPTC’s Credit for Prior Learning process.
- Transfer credit from other colleges/universities
- Earn college credit for your military training and experience
- Earn college credit via Advance Placement, CLEP, DANTES/DSST or MPTC Challenge Exams
- Earn college credit from previous/current work and life experiences
Visit MPTC’s Credit for Prior Learning page for more information.
Approximate Costs
Tuition
Occupational
- $152.85 per credit (resident)
- $229.28 per credit (out-of-state resident)
Associate of Arts/Associate of Science
- $192.20 per credit (resident)
- $288.30 per credit (out-of-state resident)
Online students are not charged out-of-state fees.
Student Fees
- $5.00 minimum per course Material Fee
- $13.76 per-credit Supplemental Fee for Undergraduate courses
- $4.50 per term mandatory Student Accident Insurance Fee
Please refer to Tuition & Fee Information for additional enrollment fee information.
Financial Aid
Financial Aid is available for associate degree and technical diploma programs (those that are 2 semesters in length and typically with 28 credits or more). Processing can take 4-5 weeks after a student's completed Free Application for Federal Student Aid (FAFSA) is received.
Several factors influence the total cost of your degree, including enrollment fees, the number of credits required, textbooks and equipment. Financial aid can assist with those costs.
Pathways
Earn a technical diploma and associate degree along this pathway. Start with some courses for entry-level employment, and continue with additional courses for higher wages and job advancement.
