To learn more, visit: https://www.morainepark.edu/academics/programs/information-technology-technical-support-specialist/
Program Number: 10-154-4
Associate of Applied Science Degree
Campus: Fond du Lac, West Bend
This program is eligible for financial aid
Do you like figuring things out and helping others? Gain hands-on skills and start working in the field in less than two years with an Information Technology - Technical Support Specialist associate degree from Moraine Park!
A career as a technical support specialist balances both IT and customer service. Students in the Information Technology – Technical Support Specialist program provide technical assistance either in person, through email or over the phone. Typical work consists of computer setup, troubleshooting, writing procedures or staffing a help desk.
Students in the Information Technology - Technical Support Specialist program gain both theoretical and hands-on training.
Students learn to perform a variety of computer functions such as installing hardware and software, troubleshooting, and providing system and computer maintenance. Graduates of this program have a strong knowledge of common software applications. Students in this program must have strong communication and time management skills and pay strong attention to detail. A Technical Support career may require long work hours and mobility. This program leads toward the A+ certification.
With an additional 12 credits, students can earn both the Information Technology - Technical Support Specialist and Information Technology - Network Specialist Associate of Applied Science degrees in only five terms (less than two and a half years). Those interested should follow the Dual Degree Information Technology - Network Specialist and Information Technology - Technical Support Specialist program guide.
With an additional 30 credits, students can earn the Information Technology – Technical Support Specialist, Information Technology - Network Specialist and Information Technology - Cybersecurity Specialist Associate of Applied Science degrees in only six terms (three degrees within three years!). Students should follow the Triple Degree Information Technology - Cybersecurity Specialist, Information Technology - Network Specialist and Information Technology – Technical Support Specialist program guide.
Earn credits at MPTC and transfer to a four-year college to earn your bachelor’s degree.
Visit the Transfer to a Four-Year College page for more information on credit transfer agreements between Moraine Park and four-year colleges, both public and private.
Standard Admissions steps details
Earn college credit outside the classroom through Moraine Park’s Credit for Prior Learning (CPL) opportunities. Credit opportunities are available for:
Visit MPTC’s Credit for Prior Learning page for more information.
Tuition
Occupational
Associate of Arts/Associate of Science
Online students are not charged out-of-state fees.
Student Fees
Please refer to Tuition & Fee Information for additional enrollment fee information.
Financial Aid is available for associate degree and technical diploma programs (those that are 2 semesters in length and typically with 28 credits or more). Processing can take 4-5 weeks after a student's completed Free Application for Federal Student Aid (FAFSA) is received. Visit the Financial Aid page to learn more.
| Semester 1 | Credits | |
|---|---|---|
| 103-159 | Computer Literacy - Microsoft Office | 1 |
| 150-107 | IT Fundamentals 1 | 3 |
| 150-108 | IT Fundamentals 2 | 3 |
| 801-136 | English Composition 1 | 3 |
| 890-101 | College 101 | 2 |
| Behavioral Science Course | 3 | |
| Credits | 15 | |
| Semester 2 | ||
| 150-120 | Microsoft Servers | 3 |
| 150-143 | Linux Network Administration | 3 |
| 154-113 | Help Desk Concepts | 3 |
| 154-116 | Computer Software Support | 3 |
| 801-197 | Technical Reporting | 3 |
| Social Science Course | 3 | |
| Credits | 18 | |
| Semester 3 | ||
| 150-130 | IT Administration and Microsoft 365 Administrator | 3 |
| 150-145 | Active Directory/Group Policy Management | 3 |
| 154-117 | Computer Hardware Support | 3 |
| 196-188 | Project Management | 3 |
| Mathematics Course | 3 | |
| Credits | 15 | |
| Semester 4 | ||
| 150-115 | Emerging Innovations in Technology | 3 |
| 150-141 | Computer Network Installation | 3 |
| 154-128 | Scripting | 3 |
| 154-134 | IT Technical Support Specialist Capstone | 3 |
| Social Science Course | 3 | |
| Credits | 15 | |
| Total Credits | 63 | |
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