Information Technology - Technical Support Specialist

To learn more, visit: https://www.morainepark.edu/academics/programs/information-technology-technical-support-specialist/

Program Number: 10-154-4
Associate of Applied Science Degree
Campus: Fond du Lac, West Bend
This program is eligible for financial aid

Do you like figuring things out and helping others? Gain hands-on skills and start working in the field in less than two years with an IT Technical Support Specialist associate degree from Moraine Park!

About the Program

A career as a technical support specialist balances both IT and customer service. Students in the IT – Technical Support Specialist program provide technical assistance either in person, through email or over the phone. Typical work consists of computer setup, troubleshooting, writing procedures or staffing a help desk.

What You'll Learn

Students in the Technical Support program gain both theoretical and hands-on training. Students will earn the Google IT Support Certificate.

Students learn to perform a variety of computer functions such as installing hardware and software, troubleshooting, and providing system and computer maintenance. Graduates of this program have a strong knowledge of common software applications. Students in this program must have strong communication and time management skills, pay strong attention to detail. A Technical Support career may require long work hours and mobility. This program leads toward the A+ certification.

Earn Two Degrees at Once!

With an additional 12 credits, students can earn both the Information Technology - Network Specialist and Information Technology - Technical Support Specialist Associate of Applied Science degrees in only five terms (less than two and a half years). Those interested should follow the Dual Degree Information Technology - Network Specialist and Information Technology - Technical Support Specialist program guide.

Transfer Opportunities

Earn credits at MPTC and transfer to a four-year college to earn your bachelor’s degree.

Visit the Transfer Opportunities page for more information on credit transfer agreements between Moraine Park and four-year colleges, both public and private.