Examines customer service and skills for success through strategies in building and maintaining customer relationships in today’s global technology based world. (Prerequisite: Completion of or concurrent enrollment in 103-159 Computer Literacy - Microsoft Office)
Explores the administrative and virtual assistant industry to assist those wanting to utilize their administrative assistant skills while working in a traditional environment from a home office or an off-site office. Examines various roles and environments, employment vs contract work, and options to work in different industries (such as virtual assistant, administrative, paralegal, medical). Also introduces client relationships, privacy, and ethical values.
Analyze business situations, determine the specific communication strategies required, the audience, and the purpose as you prepare the most effective business communication format to address the situation. Applies concepts to team collaboration, various types of business correspondence, report writing and business presentations. Proofreading skills, word processing skills and keyboarding skills are strongly recommended. Students are required to create an audio recording and should have access to a computer microphone or other audio recording device with the ability to submit the recording to the instructor. (Prerequisite: 801-136 English Composition 1) Credit for Prior Learning Available
Prepares students to design newsletters, brochures, flyers, forms and more for business publication. Applies basics of design for layout and typography to publications. Applies Microsoft Publisher and Adobe Acrobat software packages. Explores options for both print and digital distribution. (Prerequisite: 103-159 Computer Literacy – Microsoft Office)
Introduces basic formatting of business letters, one- and two-page reports, tables and memorandums using Windows word processing software. Skill building is provided to enable students to improve their typing speed and accuracy. Credit for Prior Learning Available
Develops job-ready production skills while preparing business documents such as correspondence, tables, office publications, and executive business documents. Includes hands-on, office-oriented applications. Skill building is provided to enable students to increase speed and accuracy. (Prerequisite: 106-120 Document Formatting) Credit for Prior Learning Available
Apply technology to business applications for communication and collaboration. Focus on communication and content among social media platforms, blogs, podcasts, videos, webinars, etc. Evaluate and troubleshoot technology options for web technologies and mobile apps. Online students should have a smartphone or tablet with mobile apps. (Prerequisite: Completion of or concurrent enrollment in 103-159 Computer Literacy - Microsoft Office)
Focuses on coordinating business meetings and planning successful business events. Students develop skills in meeting logistics including scheduling, preparing, organizing, managing and participating in business meetings. Students engage in all aspects of the event management process including goal setting and objectives, establishing event themes, planning event logistics, financial management, promotion and event evaluation. (Prerequisite: Completion of or concurrent enrollment in 196-188 Project Management)
Apply various Microsoft Office business applications using numerous features in Word, Excel, and PowerPoint; databases will be introduced. Applications include integration concepts such as importing/exporting, linking/embedding, multimedia concepts, and templates. (Prerequisite: 103-159 Computer Literacy – Microsoft Office)
Explores the history, components and processes of today's laws and court systems. Specific areas of the law that are addressed include civil and criminal litigation, family law, real estate, small claims, estate planning and administration. Students view actual court sessions.
Focuses on the preparation of litigation documents for court filing in civil, criminal and small claims cases. Students apply legal concepts to actual court and non-court documents, utilize legal terminology in document preparation and transcribe legal dictation in court and non-court format. (Prerequisite: 106-120 Document Formatting or Keyboarding Pretest - 30 wpm with 3 or fewer errors)
Focuses on the preparation of legal documents for real estate, contracts, family law, estate planning and administration (probate and nonprobate), corporate law, bankruptcy and foreclosures. Emphasis is on speed and accuracy in applying legal terminology in document preparation. (Prerequisite: 106-175 Legal Documents Production 1)
Introduces the student to the role of the legal professional. Develops professionalism, receptionist and client conferencing skills, telephone techniques in a legal setting, law office ethics, confidentiality, and legal office accounting skills.
Provides opportunities to apply business etiquette to your professional life. Enhances your professional image through appearance, work habits, manners and communications. Explores handling of ethical dilemmas and workplace relationships. Recognizes the diversity of other cultures in business relationships. Provides opportunity to plan for your career success and job search. Recommended to be taken near the end of your program, in one of the last semesters.
Prepares students to edit business documents generated from voice-recorded materials and text files, applying proofreading techniques to produce distributed copy. Computer-editing tools and reference resources are used to produce error-free copy. (Prerequisites: Completion of or concurrent enrollment in 103-159 Computer Literacy – Microsoft Office; 106-120 Document Formatting)
Manages the document life cycle for business records. Incorporates principles and practices of effective document management through simulated practice. Applies word processing features including tables, mail merge, and templates in business documents to enhance workflow. (Prerequisite: Completion of or concurrent enrollment in 103-159 Computer Literacy - Microsoft Office)